Terms of Use & Disclaimer

Important — not medical advice

Nurlo provides informational analyses based on public supplement research. It is not medical advice, is not a substitute for professional healthcare, and does not diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare provider before starting, stopping, or changing any supplement, medication, or treatment.

See our full medical disclaimer for details.

1. Not Medical Advice

Nurlo is an informational and educational tool only. Nothing on this site constitutes medical advice, diagnosis, or treatment. The content provided by Nurlo, including all AI-generated analyses, suggestions, interaction warnings, and timing recommendations, is not intended to replace the advice of a qualified healthcare professional such as a doctor, pharmacist, or registered dietitian. Never disregard or delay seeking professional medical advice because of something you have read on Nurlo. If you are pregnant, breastfeeding, under 18, taking prescription medication, or have any medical condition, speak with your healthcare provider before acting on anything you read on Nurlo.

2. Not a Substitute for Professional Consultation

You should always seek the advice of a qualified medical practitioner, pharmacist, or other healthcare professional before starting, stopping, or changing any supplement, medication, or health regimen. Never disregard professional medical advice or delay seeking it because of something you have read on Nurlo.

3. AI-Generated Content

Nurlo uses artificial intelligence to generate analyses and recommendations. AI systems can and do produce errors, omissions, and inaccuracies. The AI may misidentify interactions, overlook contraindications, or produce misleading information. You must not rely solely on Nurlo output when making decisions about your health.

4. Citations and References

Citations provided alongside analyses are generated by the AI from its training data. These citations may be inaccurate, incomplete, fabricated, or outdated. They are provided as starting points for your own research, not as verified references. Always check cited sources independently before relying on them.

5. Supplement Interactions and Safety

Supplement interactions can be serious and, in some cases, life-threatening, particularly when combined with prescription medications. If you experience any adverse effects after taking supplements, stop use immediately and seek urgent medical attention. Nurlo cannot account for your full medical history, current medications, allergies, or individual physiology.

6. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales, Nurlo, its operators, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of, or inability to use, the service.

Our total aggregate liability to you for all claims arising out of or relating to these terms or the service shall not exceed the greater of: (a) the total fees paid by you to Nurlo in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) fifty pounds sterling (GBP 50).

Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under the laws of England and Wales.

7. No Warranties

The service is provided “as is” and “as available” without warranty of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or accuracy of supplement data. We do not warrant that the service will be uninterrupted, error-free, or free from harmful components, or that any content (including supplement interaction data) is accurate, complete, or current.

8. Medical Disclaimer

Nurlo is a general wellness tool for supplement tracking and information. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Supplement interaction data is provided for informational purposes only and should not replace professional medical advice. Always consult a qualified healthcare professional before making changes to your supplement routine.

9. Auto-Renewal and Cancellation

Paid subscriptions to Nurlo are recurring and renew automatically at the end of each billing period (monthly or annually, as applicable) unless cancelled before the renewal date. You will be charged at the start of each renewal period at the then-current subscription rate.

You may cancel your subscription at any time from the Settings page or via the Stripe billing portal. Cancellation takes effect at the end of your current billing period, and you will retain access to Pro features until that date.

No refunds are provided for partial billing periods, except where required by applicable law.

9a. Minimum Age

Nurlo is intended for users aged 16 and over. By creating an account you confirm that you are at least 16 years old. If we become aware that a user is under 16 we will close the account and delete the associated data.

10. Your Responsibility

By using Nurlo, you acknowledge that you are solely responsible for any decisions you make regarding your supplement regimen and health. You agree to consult a qualified healthcare professional before acting on any information provided by this service.

11. Privacy & Data Protection

Nurlo collects and processes the following personal data when you create an account: your email address (via Google OAuth), the supplements and goals you enter, analyses generated from your inputs, daily check-ins and progress reports, timing routines, and basic analytics events (e.g. feature usage). We do not collect your name, address, phone number, or any health records beyond what you voluntarily enter.

Your data is stored in Supabase (hosted in the EU/US) and is protected by row-level security so that only you can access your own records. We use your data solely to provide the Nurlo service. We do not sell, rent, or share your personal data with third parties for marketing purposes. Anonymised, aggregated usage data may be used to improve the service.

Supplement data you enter is sent to Google Gemini for AI-generated narrative analysis. This data is not used by Google to train models. No other third-party AI service receives your data.

Payment processing is handled by Stripe. Nurlo does not store your card details. Stripe's privacy policy governs how payment data is handled.

For full details on how we collect, process, and protect your data, please see our Privacy Policy.

Under UK GDPR, you have the right to access, export, and delete your personal data at any time. You can download a full copy of your data or permanently delete your account from the Settings page. Account deletion removes all your data from our systems and cancels any active subscription. For data requests or questions, contact us at hello@trynurlo.com.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of Nurlo shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have questions about these terms, please contact us at hello@trynurlo.com.